FAQ
FAQ – Arverona
Welcome to the Arverona FAQ page.
We answer here the most common questions to ensure a smooth and satisfying shopping experience.
For any additional requests, please contact us through our Contact Us page or by email at info@arverona.com
1. How long will it take to receive my order?
Processing Time: 1 to 2 business days (Monday to Friday)
Transit Time: 5 to 7 business days (Monday to Friday)
Estimated Total Delivery Time: 6 to 9 business days
For more information, please see our Shipping Policy.
2. Do you offer free shipping?
Yes, shipping is free for all orders placed within Canada.
More details are available in our Shipping Policy.
3. Where are you located?
Arverona is a Canadian company based at:
5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
4. What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
More details are available in our Payment Methods Policy.
5. What if I receive a defective item?
We will replace any defective item at no extra cost.
Please contact us and return the product within 30 days of receipt.
See our Return & Refund Policy for details.
6. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours after confirmation.
Please contact us quickly via our Contact Us page or by email.
7. What is your return policy?
We offer a simple and straightforward return process.
Returns are free for all Canadian customers.
Full conditions are explained in our Return & Refund Policy.
8. When will I receive my refund after returning a product?
Once the returned item has been received and inspected, we will issue the refund.
Refunds are usually visible on the original payment method within 7 business days (depending on your bank).
See our Return & Refund Policy for more details.
9. How can I contact customer service?
You can reach us via our Contact Us page or by email at info@arverona.com
10. Do you ship internationally?
No, we currently ship only within Canada.
11. Do you have a physical store?
No, Arverona is an online-only store.
This allows us to offer competitive prices and focus on serving customers nationwide.
12. Do you accept bulk orders?
Yes, we accept bulk orders for businesses or associations.
Please contact us to receive a personalized quote.
Bulk orders remain subject to our Return & Refund Policy.
13. What is the procedure to exchange an item?
Exchanges are simple and free within Canada.
All conditions are explained in our Return & Refund Policy.
14. How can I track my order?
You can track your order through our Order Tracking page.
Business Information
Business Name: Arverona
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 450-600-1978
NEQ: 2281032609
Email: info@arverona.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time, Toronto)
Closed on Sundays and public holidays
Additional Resources
Contact Us: https://arverona.com/pages/contact
Shipping Policy: https://arverona.com/pages/shipping-policy
Track Your Order: https://arverona.com/apps/track123