Shipping Policy

Shipping Policy – Arverona

Last updated: October 21, 2025

At Arverona, we are committed to providing a reliable, transparent, and efficient delivery experience across Canada.
This Shipping Policy outlines how we process, ship, and deliver orders in compliance with Canadian and Québec consumer protection regulations.

1. Shipping Areas

Arverona currently ships exclusively within Canada, including all provinces and territories.
We do not offer international shipping at this time.

2. Shipping Fees

Free standard shipping applies to all Canadian orders.
No hidden fees or handling charges are applied.
All prices are displayed in Canadian Dollars (CAD).

Note: Arverona currently does not charge or collect sales taxes at checkout.
Prices shown are tax-free until tax registration becomes effective.

3. Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (Toronto), Monday to Friday, are processed on the same business day.
Orders placed after this cut-off time, or during weekends and public holidays, are processed on the next business day.

4. Processing (Handling) Time

  • Standard handling time: 1–2 business days
  • Orders are fulfilled Monday to Friday only
  • You will receive an email confirmation once your order has been processed

5. Transit Time

Average standard transit time: 5–7 business days
Shipments are dispatched Monday through Friday.
Transit time begins once the carrier receives the parcel.

6. Estimated Total Delivery Time

6–9 business days total (processing + transit)

Delivery times may vary depending on:

  • Destination and distance
  • Carrier capacity and route
  • Weather or seasonal conditions
  • Increased demand during holidays
  • Deliveries to remote or rural areas

7. Carriers Used

We ship through trusted Canadian carriers, including:

  • Canada Post
  • UPS
  • FedEx

The carrier used will depend on your shipping address and order weight.

8. Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number.
Tracking information may take up to 24 hours to become active after label creation.
You can also track your order directly through our Track Your Order page.

9. Delivery Issues

Please contact us immediately if you experience any of the following:

  • Delivery delays beyond the estimated timeframe
  • Lost or missing packages
  • Damaged items upon delivery
  • Incorrect or inactive tracking information

We will work directly with the carrier to resolve the issue and may offer a replacement, reshipment, or refund as appropriate.

10. Customer Responsibilities

Customers must provide a complete and accurate shipping address at checkout.
Arverona is not responsible for failed deliveries caused by incorrect, incomplete, or outdated address information.
Once the order is handed over to the carrier, responsibility for delivery passes to the carrier.

11. Undeliverable or Refused Shipments

If an order is returned due to an incorrect address, refusal of delivery, or failure to collect the package, Arverona will contact the customer to arrange reshipment.
Additional shipping fees may apply in such cases.

12. Damaged or Missing Packages

If your package arrives damaged, please:

  • Photograph the outer packaging and contents immediately
  • Notify us within 7 days of delivery at info@arverona.com    

We will open a claim with the carrier and, depending on the situation, provide a replacement or refund.

13. Business Information

Business Name: Arverona
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 450-600-1978
NEQ: 2281032609
Email: info@arverona.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time, Toronto)
Closed on Sundays and public holidays

14. Additional Resources

Contact Us: https://arverona.com/pages/contact
FAQ: https://arverona.com/pages/faq
Track Your Order: https://arverona.com/apps/track123