Privacy Policy

Privacy Policy – Arverona

Last updated: October 21, 2025

This Privacy Policy explains how Arverona (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on https://arverona.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” mean the user of the Services.

We comply with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Act respecting the protection of personal information in the private sector (Loi 25).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
When updates occur, we will post the revised policy on the Site and update the “Last updated” date above.

Information We Collect

1) Information You Provide to Us

  • Contact details: name, shipping address, billing address, phone number, and email.
  • Order information: products purchased, delivery details, order notes.
  • Account information (if applicable): username, password, and security details.
  • Customer support: information you include in messages or emails sent to us.

Providing certain information may be required to use specific features. If you choose not to provide it, some features may be unavailable.

2) Information Collected Automatically (“Usage Data”)
We automatically collect data about your interaction with the Site using cookies, pixels, and similar technologies, including:

  • Device and browser type
  • IP address
  • Pages viewed and time spent
  • Referring/exit pages
  • Interactions with the Site

3) Information from Third Parties
We may receive information from service providers that support our Site and operations — for example:

  • Shopify for website hosting and order processing
  • Shopify Payments for secure payment processing

How We Use Personal Information

We use your personal information to:

  • Provide and operate our Services: process payments, fulfill orders, arrange shipping, send order/shipping/returns notifications, and provide customer support.
  • Maintain safety and prevent fraud: detect and prevent fraudulent or illegal activity and protect your account.
  • Improve and personalize our Services: respond to inquiries, enhance user experience, and optimize our Site.
  • Marketing (optional): send non-transactional communications if you consent or as permitted by law. You can opt out at any time (see “Your Choices”).

Payments – Shopify Payments Only

All payments are processed through Shopify Payments.
We do not accept PayPal or Stripe, and we do not store your full payment card details on our servers.

Payment data is transmitted securely to Shopify Payments and handled according to industry security standards.
We only receive limited information (e.g., transaction ID, payment status) necessary to confirm your purchase and prevent fraud.

Cookies and Similar Technologies

We use cookies to operate, secure, and improve the Site.

  • Functional cookies: essential for features like checkout, authentication, and remembering preferences.
  • Analytics cookies: help us understand visitor interactions (pages viewed, time spent, traffic sources).
  • Advertising cookies (if enabled): personalize offers and measure ad performance.

You can manage cookies in your browser settings or via our consent banner. Blocking certain cookies may impact the Site’s functionality.

For details on cookies used by Shopify, see: https://www.shopify.com/legal/cookies.

How We Share Personal Information

We may share information with:

  • Service providers assisting us with hosting, payment processing, analytics, shipping, and customer support.
  • Legal authorities when required by law or to protect our rights, property, or safety.
  • Business partners or affiliates in legitimate transactions (e.g., merger, acquisition) under strict privacy safeguards.

We never sell or rent your personal information to third parties.

Security and Retention

We use appropriate technical, organizational, and physical safeguards to protect your information.
However, no system is entirely secure.

We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be transferred or processed outside of your province or country (including outside Canada).
When this occurs, we apply safeguards consistent with applicable Canadian and Québec privacy laws.

Your Rights and Choices (Canada & Québec)

Under privacy laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data in certain circumstances
  • Withdraw consent where processing is based on consent (e.g., marketing)
  • Object to or restrict processing in specific cases
  • Request data portability where applicable

To exercise these rights, contact us (see “Contact Us”). We may verify your identity before responding.

You will not be discriminated against for exercising your rights.

Marketing Communications: You can unsubscribe anytime using the link in our emails.
Transactional messages (e.g., order updates) will continue to be sent.

Global Privacy Control (GPC): If supported by your browser, a valid GPC signal will be treated as an opt-out for advertising cookies where applicable.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority.
If you believe a child has provided personal information to us, please contact us to request deletion.

Third-Party Websites and Links

Our Site may contain links to external websites. Their privacy practices are governed by their own policies.
We are not responsible for their content, security, or practices.

Taxes Notice (Transparency)

For transparency, Arverona does not currently charge or collect sales taxes at checkout.
If our tax status changes, this policy and the checkout display will be updated accordingly.

Business Information

Business Name: Arverona
Address: 5 Place Hocquart, Laval, Quebec H7E 3N9, Canada
Telephone: +1 450-600-1978
NEQ: 2281032609
Email: info@arverona.com
Business Hours: Monday to Saturday, 9:30 AM – 7:00 PM (local time, Toronto)
Closed on Sundays and public holidays

Additional Resources

Contact Us: https://arverona.com/pages/contact
FAQ: https://arverona.com/pages/faq
Track Your Order: https://arverona.com/apps/track123